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Oxygen Forensics TechHub Mobile App – Your Central Connection to Oxygen Forensics

Manage support tickets, access documentation, and collaborate with other Oxygen users—anytime, from anywhere—with the Oxygen TechHub mobile app

Modern digital investigations move fast, and getting answers, support, and updates shouldn't hold you back. The mobile applicationOxygen Forensics TechHubwas created to offer Oxygen Forensics users a single trusted place to access support resources, expert knowledge and the user community, all from a mobile device.

Go to the practical guide →

Whether you're in the office, in the field, or between cases,Oxygen Forensics TechHubhelps you stay informed, connected and productive, without needing to log into multiple systems or wait for responses.

What is Oxygen Forensics TechHub App?

Oxygen Forensics TechHubis a mobile add-on to the Oxygen Forensics customer ecosystem. Gather essential tools—such as support requests, theKnowledge Baseand community discussions—in an intuitive interface designed specifically for forensic professionals and technical users.

Instead of searching through emails, websites or portals, users can rely on a single app to manage their interactions with Oxygen Forensics and other professionals using the same tools.

How Oxygen Forensics TechHub helps you work more efficiently

Faster access to support

WithOxygen Forensics TechHub, users can submit support tickets directly from their mobile device, attach screenshots or files, and track ticket progress in real time. This reduces delays and ensures that problems are clearly documented from the start. Ticket updates can be viewed in the app and are also sent via email, keeping users informed every step of the process.

Instant answers through the Knowledge Base

La Integrated Knowledge Baseoffers access to official documentation, troubleshooting guides, and step-by-step instructions. Users can search for articles, browse by category, and even vote on content to highlight the most useful resources. This allows many doubts to be resolved immediately,without needing to open a ticket.

Community collaboration and shared knowledge

The section ofCommunityprovides a space to ask questions, share experiences and learn best practices from other users and Oxygen Forensics experts. Topics are moderated to ensure accuracy and professionalism, creating a trustworthy environment where users can collaborate and learn from real cases.

Clear communication and updates

Oxygen Forensics TechHubIt also works as a communication channel for important updates, announcements and future releases. By centralizing these messages, users don't miss critical information that could impact their tools or workflows.

Designed for mobility and convenience

The appOxygen Forensics TechHubIt is designed for professionals who need flexibility. Your designmobile-firstEnsures that users can:

  • Get help while away from the desk

  • Consult documentation during investigations

  • Participate in the community when it is most convenient for them

All login and security features are aligned with existing Oxygen Forensics customer credentials, ensuring a seamless and secure experience.

A smarter way to stay connected

In essence,Oxygen Forensics TechHubseeks to simplify access to information and support. By combining support, documentation, and community engagement into a single platform, the app helps users resolve issues faster, stay informed, and get more value from Oxygen Forensics solutions.

Whether you're solving a problem, looking for best practices, or connecting with other professionals,Oxygen Forensics TechHub puts the resources you need literally in your pocket.

Oxygen Forensics TechHub Application – Practical Guide for Users (How-To)

1. Getting started

Download and install

  1. Open theApple App StoreeitherGoogle Play Storeon your mobile device.

  2. SeeksOxygen TechHub.

  3. Download and install the application.

Login

  1. Open the app.

  2. Log in withcredentials for your Oxygen Forensics customer account.

    • These are the same credentials usedHERE in the customer portal.

  3. If prompted, complete themulti-factor authentication (MFA).

  4. You can also use the optionOne-time password (OTP)if you do not want to use your password.

💡 Tip:Use the same credentials you use to access the Oxygen Forensics customer portal.

2. Navigation within the app

After you log in, you will see theMain panel (Home Dashboard), offering quick access to key areas:

  • Knowledge Base

  • Community

  • Announcements (Next version)

  • Submit a Request

  • Ask Our Community

  • My Recent Tickets

Use themenu iconto move between sections.

3. Submission and management of support tickets

Create and submit a support ticket

  1. TouchSubmit a Requestfrom the main menu.

  2. Enter:

    • Priority

    • Ticket type

    • Affair

    • Description

  3. Attach files or screenshots (optional) using theclip iconat the top.

  4. Touch thepaper airplane iconto send.

Track ticket status

  • Check ticketsabiertos y cerradosinMy Recent Tickets.

  • Tap a ticket to see updates, responses, and resolution notes.

  • You can also add comments and reply using thecomment iconand thearrow iconat the bottom of the screen.

  • In future versions you will receivepush notificationswhen your ticket is updated.

  • You will also receive updates byemail associated with your account.

4. Use of the Knowledge Base

TheKnowledge Basecontains official documentation and self-help resources.

Search information

  1. Go toKnowledge Base.

  2. Use the search bar or browse by category.

  3. Tap an article to read it, download attachments, or follow step-by-step instructions.

Find useful articles

  • Share or search text within the article(s)

  • Vote articles with👍 or 👎

  • Recently viewed content appears in your history.

5. Participate in the Community

TheCommunityis a space to connect with other Oxygen Forensics users and experts.

Explore discussions

  1. TouchCommunity.

  2. Select a category (for example:Best Practices, Tips, General Discussion, Product Feedback).

  3. Follow each category by clickingFollow.

Create a post

  1. TouchAsk our Communityon the main page, or from the menu selectAdd Topic.

  2. Enter:

    • Topic Type

    • Qualification

    • Description

  3. You can add attachments, save as draft and preview by clicking thethree pointsabove.

  4. SelectHelp Centeras a category.

  5. Choose thesubcategoryWhich best describes your topic.

  6. Add optional tags to make it easier for others to find your post.

  7. Activate or deactivate the button tonotificar sobre respuestas.

  8. Touch thepaper airplane(top right) to publish.

📌 La publicación primero será revisada por moderadores para su aprobación. Una vez aprobada, quedará visible en la sección Comunidad.

Interact with others

  • Respond to posts and tickets.

  • Like or follow discussions.

  • Follow community standards to maintain a professional and constructive environment.

6. Managing your account

All account management must be done from theCustomer Portal, availableHERE.

Profile settings

  • Update your name and contact information.

  • Manage your notification preferences.

Notification preferences

Turn notifications on or off for:

  • Support ticket updates

  • Announcements (in future versions)

  • Community activity

7. Good practices for users

  • Search first:Check the Knowledge Base before opening a ticket. You can also use global search (magnifying glass) on the main screen.

  • Be specific:Includes details and screenshots when submitting support requests.

  • Stay active:Follow announcements and posts for updates and tips.

  • Keep notifications active:This way you don't miss important answers or alerts.

8. Troubleshooting

If you have problems with the app:

  • Make sure you have installed thelatest version.

  • Check your internet connection.

  • Sign out and sign back in.

  • If the issue persists, please submit a support ticket from the app or desktop version.